Refund Policy

Introduction

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Mooter ("we," "our," "us") is committed to ensuring customer satisfaction with our AI-powered mooting judge platform ("Platform"). This Refund Policy outlines the conditions under which refunds may be granted for our services. By using our Platform, you ("User," "you," "your") agree to this policy. If you do not agree, please refrain from using our services.

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1. Digital Services and Right of Withdrawal

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1.1 Nature of Services: Mooter provides digital services, including AI-generated mooting practice and feedback. These services are accessible immediately upon purchase.

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1.2 Right of Withdrawal: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers have a 14-day right to cancel certain contracts. However, this right does not apply to digital content once download or streaming has commenced with the consumer's consent. By purchasing and accessing our services, you acknowledge and agree that you lose your right to withdraw from the contract once the service provision has begun.

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2. Refund Eligibility

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2.1 Service Issues: If you experience technical issues or believe that our services do not meet the described standards, please contact our support team (hello@mooter.co.uk) within 14 days of the issue. We will assess the situation and, at our discretion, may offer a refund or service credit.

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2.2 Change of Mind: Refunds are not provided for change of mind or if you decide the service is no longer needed after access has been granted.

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3. Refund Process

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3.1 Request Submission: To request a refund, contact our customer support at hello@mooter.co.uk with your account details and a description of the issue.

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3.2 Assessment: Upon receiving your request, we will evaluate it and notify you of our decision within 14 days.

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3.3 Approved Refunds: If approved, refunds will be processed to the original payment method within 14 days of approval. Processing times may vary depending on your payment provider.

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4. Contact Information

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For questions regarding this Refund Policy, please contact us at:

• Email: hello@mooter.co.uk

• Address: 176 Wellington Road, London, Enfield, EN1 2RT.

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